Refund Policy

1. Legal and Consultancy Services

Refund Eligibility for Legal Services:

• Service Not Initiated: Full refund if we haven't begun work on your matter
• Inability to Perform: Refund if we cannot provide the agreed services due to conflicts of interest or other professional constraints
• Overcharge: Refund of any amounts paid in excess of agreed fees
• Duplicate Payment: Immediate refund of any duplicate or erroneous payments

No Refund Scenarios:

• Services already rendered or work completed
• Client dissatisfaction with legal outcomes beyond our control
• Changes in law or regulations after advice is given
• Client's decision to discontinue services mid-process

2. POS Systems and Software Products

POS System Refunds:

• 7-Day Money Back: Full refund if system doesn't meet specifications within 7 days of delivery
• Defective Products: Replacement or refund for manufacturing defects
• Installation Issues: Refund if we cannot successfully install the system

Software License Refunds:

• 30-day trial period with money-back guarantee for annual licenses
• No refund for monthly subscriptions after the billing cycle
• No refund for customized software solutions

3. Refund Process

How to Request a Refund:

1. Contact us within the applicable refund period
2. Provide your invoice number and reason for refund request
3. Submit any required documentation
4. Allow 5-10 business days for review
5. Approved refunds processed within 15 business days

Refund Methods:

• Bank transfer to original payment account
• Cash refund for cash payments (in office only)
• Adjustment against future services (where applicable)

4. Partial Refunds

In some cases, partial refunds may be considered:

• When services are partially completed
• For unused portions of prepaid service packages
• Administrative fees may be deducted (maximum 10% of payment)

5. Exceptions and Special Cases

• Emergency legal services: No refund due to urgent nature
• Court filing fees: Non-refundable third-party costs
• Government registration fees: Non-refundable statutory fees
• Travel expenses: Non-refundable if incurred for client work

6. Dispute Resolution

If you disagree with our refund decision:

1. Request a review by senior partner
2. Mediation through Pakistan Bar Council (for legal services)
3. Consumer protection forums (for product issues)
4. Civil courts as last resort

7. Contact for Refund Requests